Case Study
Vida Fitness
Our Impact
INTRODUCTION
Vida Fitness – A full-service, Washington DC-based 6 location Fitness Facility, that offers high-quality contemporary fitness facilities with uniquely designed spaces, state-of-the-art equipment, industry-leading programming, luxurious amenities, and a motivating social atmosphere.
By believing in SHC 37 months ago, Vida Fitness chose the following SHC modules:
- Booking and Attendance
- Instructor Substitution and Payroll
- E-Commerce
They got the All-in-App they wanted with a smooth user interface that showcases all their offerings. Now they’ve got some incredible numbers to show! Read about their journey and results with SHC here.
About
Vida Fitness is a full-service, 6 location Fitness Facility located across Washington DC. It offers high quality contemporary fitness facilities with uniquely designed spaces, state-of-the-art equipment, industry-leading programming, luxurious amenities, and a social atmosphere that motivates you to achieve at your highest capacity.
- The Yards
- U Street
- Gallery Place
- Ballston
- Logan Circle
- City Vista
THE CHALLENGE
Vida was looking for a solution which would help them go beyond the limitations of their current App. Specifically, they were interested in ease of purchase,instructor substitution, attendance.
INSTRUCTOR SUB AND PAYROLL
- To reduce the number of substitution notifications by sending them only to instructors in the same studio.
- To send emails to instructors who have not marked attendance.
- Get the list of attendees for all classes.
E-COMMERCE
- Show services offered by trainers as different trainers charge at different rates.
- Find ways for data entry, to get trainers to enter information.
SMALL-GROUP TRAINING
- Separate Small-Group Training from Physical Training.
- Need SGT, PT, Group Fitness and Nutrition department.
- Want messages to be delivered to multiple people at once.
- Want to see tile-like icons.
CALENDAR
- Create a calendar for all locations.
- Show all classes in one place with a calendar on top
Meet The Team
Aaron Moore
Director of Operations
Colleen Palomma
Fitness Director
Lisa Lipscomb
VP of Fitness
SOLUTION
Vida Fitness chose to use the following SHC modules
- Booking and Attendance
- E-Commerce
- On-Demand Video
Solution
All-in-one Mobile App
With the SHC, Vida Fitness got an All-in-one Mobile App with custom branding, single-click experiences, and great looks to represent each one of its luxury offerings. Some of the highlights are –
- Rich calendar experience with separate calendars for each location and department.
- Each offering is laid out neatly as icons on the Main Page with single click navigations to each menu.
- Virtual departments to direct members to various sections such as the Smoothie bar, Nutrition Counselling, Corporate Wellness and Spa pages.
- Detailed Food and Exercise Log for
members to track their fitness activities. - Push Notifications and Emails sent by the club to specific groups of members using the SHC Feeds and Groups option.
Solution
Booking and Attendance
SHC and Vida Fitness worked very closely to develop a very flexible booking system that would not hamper the user experience on the Mobile App while still being able to follow COVID-19 state guidelines and policies. Some of the highlights that were developed for and used by Vida are -
- Bookings for:
- Penthouse Pools at the club
- Cabanas at the club
- Regular Gym time and Weight Training areas
- Group Exercise Classes
- Department-specific booking rules
- Member Booking limitations to accommodate capacity restrictions
- Attendance reminders for instructors to take attendance
- Guest Bookings
- Special waitlist rules
Solution
INSTRUCTOR SUBSTITUTION AND PAYROLL
With the new E-Commerce module of SHC, Vida Fitness is now able to run bookings, session balance reports, and Purchases for their Sweatbox and Pilates department on
the Platform. Since SHC is deeply integrated with ABC Fitness, Vida’s Billing partner, all purchases are processed on the Billing Company as well.
Customer Testimonials
Working with SHC
Throughout most of the pandemic, VIDA ran 100% of check-ins through the SHC App! Without SHC, we were looking at backup plans, online reservations through our website, etc. that would have placed an unnecessary burden on our members. We’ve sent push notifications that pop-up on members’ phones to quickly communicate the many changes we’ve faced throughout the pandemic and adjusting our operations back-and-forth. This includes class changes and waitlist management. SHC is committed to client feedback to fuel their product roadmap and build new modules to best suit the needs of a swiftly evolving industry. Praveen and team have done extremely well in developing a client-focused software.
AARON MOORE DIRECTOR OF OPERATIONS Vida Fitness