Next on agenda was building the best onboarding and support experience the industry had ever seen.
Praveen brought Ruchika Kashyap onboard to lead Customer Success. (For those wondering – Are they related? The answer is Yes:)

There is nothing that Ruchika loves more than scaling a good solution, when she is not just chilling with her cute pet, Leo and baking tea cakes.

Building processes and teams are second nature to her having done that at IBM and every place she worked. So she did just that and set up the team in Bangalore, India.