Health Club Software – SHC
You hate losing members. We totally understand.
We are not the usual club management software. Instead, we are a member-facing software and entirely focused on your members.
- On taking your services and amenities to them with ease.
- On connecting with them.
- On giving them a butter-smooth experience.
- On building a lasting relationship.
By focusing on the above, your member churn will drop significantly, and member retention rates will rise.
Jump To
You hate losing members. We totally understand.
We are not the usual club management software. Instead, we are a member-facing software and entirely focused on your members.
- On taking your services and amenities to them with ease.
- On connecting with them.
- On giving them a butter-smooth experience.
- On building a lasting relationship.
By focusing on the above, your member churn will drop significantly, and member retention rates will rise.
Jump To
Advantages of SHC Health Club Software
Unlike other solutions, SHC doubles down on member retention and revenue generation for full-service Health Clubs. There are many advantages of using the SHC software for your Health Club or Gym:
Build member loyalty by giving them a rich and cohesive experience.
Give your members instant access to all club services, amenities, and even your rockstar instructors – In-person and Digital. For example, SHC allows you to showcase your Instructors and Trainers on the App in a beautiful and detailed visual layout. You can add their photos, videos, certifications, and testimonials as part of that.
Build vibrant public and private groups using the club App, such as one for Yoga, one for Pilates, and one led by your rockstar Spin instructor.
Send them exclusive deal notifications, club updates, and much more. Run onboarding campaigns for new members over multiple channels. This gives you the chance to build relationships with them early on.
Grow your Revenue.
Picture this: What if you could sell Fitness Plans, and Programs directly through your club app? Well, without robust billings and payment integration options for running Purchases, you’re missing out on a significant source of revenue.
If your current software isn’t seamlessly integrated with the billing company, it’s not just an inconvenience. It’s actually hindering your members and non-members from booking fee-based classes or making purchases through Stripe or the Billing Company. This, once again, means lost revenue.
You can turn these missed opportunities into growth opportunities with SHC’s revenue generation solution that provides game-changing Marketing Campaigns and Purchases capabilities. Plus, it seamlessly integrates with all major billing companies like ABC, Club Automation, and Jonas.
Sell more non-dues using our Purchases solution.
Non-Dues grow your brand, its reputation, and its member experience. It even becomes the selling point for your Health Club. Some popular non-due ideas include – selling Cafe products, Merchandise selling, Publications, magazines, Premium content, and Podcasts, Advertising opportunities on Website and Mobile, Events and Fundraising, Courses, and Workshops.
Give your members the ability to Hire a Trainer, Tennis Pro, Swim Coach or any service provider as per their requirements. Sell customized Fitness Plans to members and offer Nutrition Counseling and Workout Videos to members and non-members as paid services.
Here is a fantastic example of our customer at Sport Fit, Bowie, who had a 26% increase in monthly revenue for December after switching to SHC. Mike Allison, Manager of Sport Fit, Bowie, says – “The only thing that we’ve done differently is introduced the WebApp and introduced the ability to have members utilize the technology.” He also added that previously 100% of their members had to call the Front Desk for program payments, bookings, etc. Once they transitioned to SHC, 78% of all their court bookings were made using SHC.
Programs can be priced on a per-event or per-program basis on SHC. For example, if you have an eight-week program where an event takes place once a week and the price per event is $20, the complete program will be priced at $160. But the fun part is that you can set up the price by event or program.
Implement Dynamic Pricing.
And the SHC supports you to do that. Here is an example. Let’s say you have an 8-week Tennis Program in 1 month. You can have a dynamic pricing structure where members who book and pay more than 15 days in advance can buy the program at $140 (Like an early bird price), and anyone who books later than that would need to pay $160 for the program.
Fee-based Classes and Services (such as Massage, PT, Aquatics, and Tennis)
These can be priced per session, such as five sessions for x amount or Unlimited Sessions for a month. Or you can create Packages – a One-month Package or a Two-month Package. If you want to offer discounts to any fee-based class or service, the usual route on SHC is to do via Stripe payments. But, if you want to offer discounts via the Billing Company, you can reduce the price on the Billing Company, and then the members get the discounted price.
Further, you can leverage the SHC Marketing Campaigns solution to push discounts and offers to your member’s lock screens via push notifications!
Promote and sell simultaneously with zero friction on the Club App using our Marketing Campaigns and Purchases solutions. Promote your offers, your deals, and services with ease. You can launch targeted campaigns on multiple channels for your members. Use Push Notifications to market new classes and products to your members and insert Deep Links to take them directly to a purchase page. Eliminate inefficiency and reduce operation costs using one app.
Eliminate inefficiencies and reduce operation costs using one App
You can eliminate the inefficiencies if there is one centralized platform to manage, organize, and visualize your business operations in one place.
With one app, you can save on your net outflow for software expenses. You don’t have to use different apps for booking, instructor substitution, Tennis, Nutrition, etc. You can save approximately 40% using All in one App.
Similarly, you save on your implementation and staff training efforts with one app. You maintain one source for all your data – class data, member booking data, and staff data are all available on one platform. One app lets you capture your member preferences once and deliver a remarkable, consistent user experience.
One app allows you to offer newer and digital offerings, consolidate or offer them as Packages. You can also design new age offerings like Fitness Plans with Guided Workouts and Tracking, the ability to pay online, and give access to a vast library of workouts and exercises.
No more long queues at the Front Desk; members can make easy bookings with just a few clicks. Our Marketing Campaigns solution allows you to do easy promotions within your club. Monetize all services easily with an Purchases layer.
Take time back from your Group Ex Directors with our simplified Instructor Substitution process.
You can find, track and approve substitutes with just a single click.
SHC offers a Co-Coach functionality. We have classes and programs that can have one or more than one instructor. You can have as many as you want. Any instructor or department head can also request a substitute. The pay can be split with the instructors as well.
Automate your Purchase Process
Have you wondered how many steps it takes for your member to book a court with a paper and pen process? We counted them, and it took about nine steps to complete a simple court booking. But when the same member uses SHC, it reduces to about 4 or 5 steps. With more steps for a simple court booking, you create more friction and higher chances for the transaction not to go through.
Real-Time Analytics
Get access to the right data and analytics effortlessly. Some examples include –
- How many Member Check-Ins?
- How many Bookings per location?
- How many members attended a class?
- How many no-shows and waitlisted members for a class?
- How many daily App launches?
- How many participants came for a Live Streaming Class?
You can customize and filter reports for your needs. For example, For the attendance reports, you can customize and generate the report by selecting Location, Classes, Trainers, and Departments according to your requirements. Similarly, you can check a report for the total or different orders purchased by your club members.
Track key analytics in real-time, watch the success or failure of your campaigns, tweak them, or make quick pivots to drive the desired results.
Key Features of Our Health Club Software
Essential Solutions
Custom Branded App
With our Custom Branded App solution, you can make your App look like your club. This seems like a tall order, but we mean that the look and feel of your brick-and-mortar property can be reflected in the App. You can carry the same look and feel across Mobile and Web Apps. When you can give a consistent brand experience for members from brick and mortar to digital, it reminds them of the club even when booking classes, tracking their goals, or logging their meals using the App.
How we help you achieve just the look you want: One, you can choose custom icons and branded fonts for headings, titles, and text. Two, we share samples/screenshots of the work-in-progress app with the customer and iterate till the branding achieved is on point.
WebApp
For certain member segments, like senior citizens, who are not comfortable using their mobile devices, we have an alternate solution in the WebApp. It is faster, and similar to the mobile app in terms of behavior and functionality. It doesn’t require any downloads and installation to gain access. It can work on any device regardless of the operating system. Members can view information about different departments of the Club, view the Calendar and Class schedules, make bookings for any Class/Resource/Spot, view posts created by the Club management and personal messages, can purchase different Products, Services, Plans, and so on.
Essential Solutions
Custom Branded App
With our Custom Branded App solution, you can make your App look like your club. This seems like a tall order, but we mean that the look and feel of your brick-and-mortar property can be reflected in the App. You can carry the same look and feel across Mobile and Web Apps. When you can give a consistent brand experience for members from brick and mortar to digital, it reminds them of the club even when booking classes, tracking their goals, or logging their meals using the App.
How we help you achieve just the look you want: One, you can choose custom icons and branded fonts for headings, titles, and text. Two, we share samples/screenshots of the work-in-progress app with the customer and iterate till the branding achieved is on point.
WebApp
For certain member segments, like senior citizens, who are not comfortable using their mobile devices, we have an alternate solution in the WebApp. It is faster, and similar to the mobile app in terms of behavior and functionality. It doesn’t require any downloads and installation to gain access. It can work on any device regardless of the operating system. Members can view information about different departments of the Club, view the Calendar and Class schedules, make bookings for any Class/Resource/Spot, view posts created by the Club management and personal messages, can purchase different Products, Services, Plans, and so on.
Profiles, Goals, and Tracking
Members can create detailed profiles, including data such as – Name, Date of Birth, Gender, Email Id, Phone number, etc. For example, for children, there’s an extended profile created that will have detailed information about their school, allergies, restrictions etc.
Members can set their weight and fitness goals and enter actuals to track their progress. Their instructor will have access to all of this information. Members can check on their progress and goals.
The Tracking feature helps them view their status in real-time and get input from their instructors. All actual data can be synced with Apple Watch and MyZone. Members can also enter the actuals of the food they consume on the app.
For example – Jessica wants to lose 10 pounds over four months, and if she checks the Goals and Tracking section on the SHC App before or after her workout, she can enter details of her session. This will help her have a clear picture of her progress towards this goal. Even her trainer will have access to this data.
Profiles, Goals, and Tracking
Members can create detailed profiles, including data such as – Name, Date of Birth, Gender, Email Id, Phone number, etc. For example, for children, there’s an extended profile created that will have detailed information about their school, allergies, restrictions etc.
Members can set their weight and fitness goals and enter actuals to track their progress. Their instructor will have access to all of this information. Members can check on their progress and goals.
The Tracking feature helps them view their status in real-time and get input from their instructors. All actual data can be synced with Apple Watch and MyZone. Members can also enter the actuals of the food they consume on the app.
For example – Jessica wants to lose 10 pounds over four months, and if she checks the Goals and Tracking section on the SHC App before or after her workout, she can enter details of her session. This will help her have a clear picture of her progress towards this goal. Even her trainer will have access to this data.
Calendars
There are separate calendars available for each department, each service provider (such as a trainer or swim coach), and each location.
Calendars are integrated across mobile, web, individual trainers, and departments. You can sort classes by name, date, and instructor. Calendars are also deep-linked with instructor bios and class details. Members can easily add a class to their personal calendar.
On the WebApp of SHC, you can access the Calendar tab; the members can view the whole class schedule. They can filter it by date, trainer, or class and make a booking. Once they book a class, it will be blocked in their calendar, and an email will be sent as a reminder. All classes in the department will be displayed – with information about the plans, classes, and benefits.
When the member books a class, they get a class layout. They can choose any particular spot and book it. They will receive a confirmation about the class, including all other important information. If a member cancels, that spot becomes available for other members to claim.
Calendars
There are separate calendars available for each department, each service provider (such as a trainer or swim coach), and each location.
Calendars are integrated across mobile, web, individual trainers, and departments. You can sort classes by name, date, and instructor. Calendars are also deep-linked with instructor bios and class details. Members can easily add a class to their personal calendar.
On the WebApp of SHC, you can access the Calendar tab; the members can view the whole class schedule. They can filter it by date, trainer, or class and make a booking. Once they book a class, it will be blocked in their calendar, and an email will be sent as a reminder. All classes in the department will be displayed – with information about the plans, classes, and benefits.
When the member books a class, they get a class layout. They can choose any particular spot and book it. They will receive a confirmation about the class, including all other important information. If a member cancels, that spot becomes available for other members to claim.
Social Network
Form a strong community like a mini Facebook at your club. Form groups, post achievements updates, send push notifications, and much more. Trainers and dietitians can form private groups and become influencers. Send or schedule club updates about closures or upcoming events as posts and push notifications. Members can safely make friends and interact with other authenticated members.
Engaging with other members of the club helps them form lasting relationships, increasing the chances of member retention. If you have a friend or group of friends who workout together at the club or play together, there are better chances for all of them to stay motivated and commit to their fitness goals than working out alone.
Social Network
Form a strong community like a mini Facebook at your club. Form groups, post achievements updates, send push notifications, and much more. Trainers and dietitians can form private groups and become influencers. Send or schedule club updates about closures or upcoming events as posts and push notifications. Members can safely make friends and interact with other authenticated members.
Engaging with other members of the club helps them form lasting relationships, increasing the chances of member retention. If you have a friend or group of friends who workout together at the club or play together, there are better chances for all of them to stay motivated and commit to their fitness goals than working out alone.
Revenue Generation Solutions
Marketing Campaigns
Unlike other solutions, our Marketing Campaigns solution is designed to help your health club or gym increase engagement and revenue through your existing members.
You can create campaigns with just a few clicks using our templates or making your own.
Visually enhance your emails or posts as you want. Send emails immediately or schedule your emails and a series of emails for a campaign. Segment your members based on groups – Default/Public/Private or Membership Tier groups.
Further, filter members by Class, Purchase History, Age/Gender, and even Goals. More importantly, exclude some members who have not checked into the club. Send targeted messages across many channels, such as Emails, Posts, and Push Notifications. Automate campaigns based on member behavior at every stage, right from the time they join.
Make purchases friction-free with Deep Links. Campaigns can directly lead to a purchase page, making your app work like a revenue-generation machine. Imagine a button saying BUY NOW at the bottom of your promotional messages. And that button leads to the page where the member can buy the service.
SHC’s Marketing Campaigns is the only solution designed to target your existing members. It can be fully integrated with your member data and offerings.
Marketing Campaigns
Unlike other solutions, our Marketing Campaigns solution is designed to help your health club or gym increase engagement and revenue through your existing members.
You can create campaigns with just a few clicks using our templates or making your own.
Visually enhance your emails or posts as you want. Send emails immediately or schedule your emails and a series of emails for a campaign. Segment your members based on groups – Default/Public/Private or Membership Tier groups.
Further, filter members by Class, Purchase History, Age/Gender, and even Goals. More importantly, exclude some members who have not checked into the club. Send targeted messages across many channels, such as Emails, Posts, and Push Notifications. Automate campaigns based on member behavior at every stage, right from the time they join.
Make purchases friction-free with Deep Links. Campaigns can directly lead to a purchase page, making your app work like a revenue-generation machine. Imagine a button saying BUY NOW at the bottom of your promotional messages. And that button leads to the page where the member can buy the service.
SHC’s Marketing Campaigns is the only solution designed to target your existing members. It can be fully integrated with your member data and offerings.
Purchases
Imagine your club services, offerings, and everything, including trainers, non-dues, to classes. Now imagine monetizing all of that with an Purchases layer. Members can purchase fee-based Classes, Services, Hire a Trainer, Instructor, and Dietitian. You can sell personalized fitness training plans, and diet plans to clients. Facilitate differential pricing by number of sessions or volume. By package, duration and even different pricing for member types or tiers. Set up payments through Stripe or integrate sales seamlessly with your billing company, like ABC or Jonas.
Purchases
Imagine your club services, offerings, and everything, including trainers, non-dues, to classes. Now imagine monetizing all of that with an E-commerce layer. Members can purchase fee-based Classes, Services, Hire a Trainer, Instructor, and Dietitian. You can sell personalized fitness training plans, and diet plans to clients. Facilitate differential pricing by number of sessions or volume. By package, duration and even different pricing for member types or tiers. Set up payments through Stripe or integrate sales seamlessly with your billing company, like ABC or Jonas.
Virtual Solutions
On-Demand Video
Reach your members wherever they are and whenever they want with a perfect Netflix-like experience. Have high-quality video delivered to your phone, tablet, TV, or computer. Provide a superior single-click member experience. Automatically convert Live streamed videos to On Demand. All of the content can be protected behind a paywall. There is a differential pricing for members and non-members. SHC also has an integration with billing software like ABC Fitness, Jonas, etc.
Live Streaming
Have a live-streamed class with your favourite instructor. Instructors can stream from any phone, webcam, live streaming, or IP camera. You can receive member attendance reports to understand which classes are popular and have more attendees. All the content is once again protected behind a paywall. There is differential pricing for members and non-members. SHC also has an integration with billing software like ABC Fitness, Jonas, etc.
Virtual Solutions
On-Demand Video
Reach your members wherever they are and whenever they want with a perfect Netflix-like experience. Have high-quality video delivered to your phone, tablet, TV, or computer. Provide a superior single-click member experience. Automatically convert Live streamed videos to On Demand. All of the content can be protected behind a paywall. There is a differential pricing for members and non-members. SHC also has an integration with billing software like ABC Fitness, Jonas, etc.
Live Streaming
Have a live-streamed class with your favourite instructor. Instructors can stream from any phone, webcam, live streaming, or IP camera. You can receive member attendance reports to understand which classes are popular and have more attendees. All the content is once again protected behind a paywall. There is differential pricing for members and non-members. SHC also has an integration with billing software like ABC Fitness, Jonas, etc.
Advanced Booking and Attendance Solution
With an advanced Booking and Attendance solution, your members can book specific equipment, classes, and sessions. You can manage membership tiers and change booking and cancellation windows.
The solution has been built with a deep understanding of your members’ world, including their kids and guests.
Our Auto Attendance feature will automatically mark attendance based on bookings and Club check-ins. This also offers you opportunities in terms of monetizing this. For example – you can charge a no-show fee if the member books and fails to show up.
You can manage all your booking requirements with the SHC App’s Booking and Attendance solution. Classes, Spots, Bikes, Lanes, Courts, Waitlists, and Cancellations are all integrated across the Mobile and Web Apps. You can set up booking policies per department or class and limit the number of class bookings too.
Club staff can book and mark attendance for members. Waitlisted members will receive push notifications when a spot opens up for a class.
ou can receive class performance analytics, including Booking, Attendance, and No-show reports. These reports will assist you to focus on the no-shows and discover what went wrong and course correct. All these actions will make the members feel that the club truly cares and is checking in on them.
Advanced Booking and Attendance Solution
With an advanced Booking and Attendance solution, your members can book specific equipment, classes, and sessions. You can manage membership tiers and change booking and cancellation windows.
The solution has been built with a deep understanding of your members’ world, including their kids and guests.
Our Auto Attendance feature will automatically mark attendance based on bookings and Club check-ins. This also offers you opportunities in terms of monetizing this. For example – you can charge a no-show fee if the member books and fails to show up.
You can manage all your booking requirements with the SHC App’s Booking and Attendance solution. Classes, Spots, Bikes, Lanes, Courts, Waitlists, and Cancellations are all integrated across the Mobile and Web Apps. You can set up booking policies per department or class and limit the number of class bookings too.
Club staff can book and mark attendance for members. Waitlisted members will receive push notifications when a spot opens up for a class.
ou can receive class performance analytics, including Booking, Attendance, and No-show reports. These reports will assist you to focus on the no-shows and discover what went wrong and course correct. All these actions will make the members feel that the club truly cares and is checking in on them.
Instructor Substitution and Payroll
Find instructor subs with a single click. No more emails, no more calls! Send your substitution requests only to approved instructors. Choose whether a department head’s approval is required for the substitute selection. The calendar and payroll are automatically updated after instructor substitution. You can also re-request a sub if the first request was not fulfilled.
And to make the life of your Group Ex Director really easy, SHC can automate payroll for Trainers and Services; set their commission rates, hourly rates, or special rates too.
Instructor Substitution and Payroll
Find instructor subs with a single click. No more emails, no more calls! Send your substitution requests only to approved instructors. Choose whether a department head’s approval is required for the substitute selection. The calendar and payroll are automatically updated after instructor substitution. You can also re-request a sub if the first request was not fulfilled.
And to make the life of your Group Ex Director really easy, SHC can automate payroll for Trainers and Services; set their commission rates, hourly rates, or special rates too.
Hire a Trainer/Service
Members can hire a Trainer, Dietitian, Tennis Pro Swim Coach, or any service provider when they use SHC’s Hire a Trainer/Service solution. The Trainers, Coaches, and other service providers can advertise all their services. The hiring policies are as per department or class. You can opt for differential pricing for services offered to members and non-members. The club staff or service providers can manage their calendars.
Hire a Trainer/Service
Members can hire a Trainer, Dietitian, Tennis Pro Swim Coach, or any service provider when they use SHC’s Hire a Trainer/Service solution. The Trainers, Coaches, and other service providers can advertise all their services. The hiring policies are as per department or class. You can opt for differential pricing for services offered to members and non-members. The club staff or service providers can manage their calendars.
Fitness Training
Create personalized Fitness Training plans for your members using templates and exercise libraries provided by SHC. Members will have access to over 2000 exercises. They can purchase and follow personalized exercise plans. Trainers can monitor and motivate clients.
Fitness Training
Create personalized Fitness Training plans for your members using templates and exercise libraries provided by SHC. Members will have access to over 2000 exercises. They can purchase and follow personalized exercise plans. Trainers can monitor and motivate clients.
Nutrition Counseling
Offer personalized nutrition counseling plans. Members can buy and follow nutrition plans. The grocery list for the nutrition plan is generated automatically. Dietitians can monitor clients’ access to a robust library of over 30000 foods. You can scan packaged food to log it easily. It is synced with Apple HealthKit.
Nutrition Counseling
Offer personalized nutrition counseling plans. Members can buy and follow nutrition plans. The grocery list for the nutrition plan is generated automatically. Dietitians can monitor clients’ access to a robust library of over 30000 foods. You can scan packaged food to log it easily. It is synced with Apple HealthKit.
Tennis
SHC’s Tennis and Courts solution is designed for your members. It gives your members easy and prompt access to all your tennis services and courts. Our solution will help you
manage all your courts with precision and 100% utilization. The Smart Scheduling feature drives the efficiencies and accuracy of the Tennis solution. It allows trainers to set up their availability time slots for different courts.
As a Tennis Director, you can set up court availability and clinics. All court/pro bookings and calendars are updated in real-time at the backend.
Members can pick a court usage duration, invite partners from the club to join them and pick a court, all using the app. The members also get to automatically split the court fees amongst all court users. The Match Arranging feature finds partners for your members with similar ratings and then sets up the match.
Members hire a Tennis Pro, pay for them, and set up an appointment at a court on the app. All Tennis Pro appointments can be scheduled with purchases and Session Balances maintained on the platform.
The Tennis Director can set up different Programs/Clinics at other times with different time slots at various price points per event and the whole program. This lets you run many parallel cohorts. For example, the Saturday program can be priced higher than the weekday ones. Programs and Coaching sessions are charged on the SHC Platform through Stripe or the Billing Company.
You can use Banners on the App to promote a new Clinic. Any posts created through the Feed section of the Club App are also sent as a push notification to your members. You can choose your target segment and filter by age to create custom marketing campaigns.
Our Marketing Campaigns Solution is completely integrated with the Tennis solution.
Tennis
SHC’s Tennis and Courts solution is designed for your members. It gives your members easy and prompt access to all your tennis services and courts. Our solution will help you
manage all your courts with precision and 100% utilization. The Smart Scheduling feature drives the efficiencies and accuracy of the Tennis solution. It allows trainers to set up their availability time slots for different courts.
As a Tennis Director, you can set up court availability and clinics. All court/pro bookings and calendars are updated in real-time at the backend.
Members can pick a court usage duration, invite partners from the club to join them and pick a court, all using the app. The members also get to automatically split the court fees amongst all court users. The Match Arranging feature finds partners for your members with similar ratings and then sets up the match.
Members hire a Tennis Pro, pay for them, and set up an appointment at a court on the app. All Tennis Pro appointments can be scheduled with purchases and Session Balances maintained on the platform.
The Tennis Director can set up different Programs/Clinics at other times with different time slots at various price points per event and the whole program. This lets you run many parallel cohorts. For example, the Saturday program can be priced higher than the weekday ones. Programs and Coaching sessions are charged on the SHC Platform through Stripe or the Billing Company.
You can use Banners on the App to promote a new Clinic. Any posts created through the Feed section of the Club App are also sent as a push notification to your members. You can choose your target segment and filter by age to create custom marketing campaigns.
Our Marketing Campaigns Solution is completely integrated with the Tennis solution.
To sum up
We started SHC with this idea: To create the most complete member experience and member-facing software for a health club or a gym.
Our goal is to help you meet your goals of member retention, revenue growth, efficiency and cost savings in operations.
The SHC software is being used by 115 club locations today and has everything you need to build lasting relationships with members and generate more non-dues revenue.
Our health club software also makes your operations more efficient by helping you set up your services with a high degree of customization related to Booking, Instructor Sub, Payroll, Analytics, Virtual solutions, and more.
It is backed by best-in-class customer success & support that includes a 6-week Onboarding Process, Success Training, Weekly Recurring Calls, 24×7 Tech Support, and a dedicated Customer Success Partner!
What more do you need? We would love to hear from you. Write to info@Smarthealthclubs.com with any ideas, comments, or suggestions.
